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The partners of LSE believe in Corporate Social Responsibility and practice it in their professional and personal activities

 

 

 

Communication Skills

Programme
Objectives
 
Many of the problems that occur in organizations are the direct result of people failing to communicate. Faulty communication causes the most problems. It leads to confusion and can cause a good plan to fail. Communication is the exchange and flow of information and ideas from one person to another. It involves a sender transmitting an idea to a receiver. Effective communication occurs only if the receiver understands the exact information or idea that the sender intended to transmit.

There are two components in any message: content and context.

Content is the actual words or symbols of the message which is known as language - the spoken and written words combined into phrases that make grammatical and semantic sense. We all use and interpret the meanings of words differently, so even simple messages can be misunderstood. And many words have different meanings to confuse the issue even more.
Context is the way the message is delivered and is known as Paralanguage - it includes the tone of voice, the look in the sender's eye's, body language, hand gestures, and state of emotions (anger, fear, uncertainty, confidence, etc.) that can be detected.
‘Nothing is so simple that it cannot be misunderstood’
Freeman Teague, Jr.
Content 
  • The key elements in the communication process.
  • Understanding non-verbal behaviours
  • Identifying different communication styles
  • Attitudes and motives behind communication behaviours
  • Assertive and non-assertive styles and the benefits of empathy relating to others.
  • Diagnosing others’ and the importance of active listening.
  • Effective (listening) skills and behaviours
  • Practical tips for being clear and persuasive.
Prerequisites A good knowledge of the course language.
Who should attend Anyone who wants to develop their communication skills.
Languages English, French, German and Dutch
Nb of participants 12 participants per session to permit the maximum interaction and practical experience.
Duration  1 day.