Many of the problems that occur in organizations are the direct result of people failing to communicate. Faulty communication causes the most problems. It leads to confusion and can cause a good plan to fail. Communication is the exchange and flow of information and ideas from one person to another. It involves a sender transmitting an idea to a receiver. Effective communication occurs only if the receiver understands the exact information or idea that the sender intended to transmit.
There are two components in any message: content and context.
Content is the actual words or symbols of the message which is known as language - the spoken and written words combined into phrases that make grammatical and semantic sense. We all use and interpret the meanings of words differently, so even simple messages can be misunderstood. And many words have different meanings to confuse the issue even more.
Context is the way the message is delivered and is known as Paralanguage - it includes the tone of voice, the look in the sender's eye's, body language, hand gestures, and state of emotions (anger, fear, uncertainty, confidence, etc.) that can be detected.
‘Nothing is so simple that it cannot be misunderstood’
Freeman Teague, Jr.
|Prerequisites||A good knowledge of the course language.|
|Who should attend||Anyone who wants to develop their communication skills.|
|Languages||English, French, German and Dutch|
|Nb of participants||12 participants per session to permit the maximum interaction and practical experience.|